Knowledge Management Assignment

Questions: One detailed proposal should be submitted. The proposal should be 3 pages long (single-spaced), excluding appendices (Figures, Tables, etc.). It should focus on improvement in knowledge management in this proposal, you should describe three following points. (a) the problems in the current KM, focusing on specific aspects (e.g., knowledge creation, sharing, and utilization of clearly identified areas of knowledge for disseminating information, improving decision making or generating insight/knowledge). (b) the proposed improvement (which should not be a laundry list of several minor changes, but a substantially different approach think process re-engineering; (c) The costs and benefits of the proposed changes to KM. In developing this proposal, you may borrow ideas from the book chapters or the cases discussed in class, but creativity (as long as not so wild as to be indefensible) will also be considered very important. Answers: 1. Problem statement As Chang et al. (2012) stated that, knowledge management is the system to gather efficiently, share and capture organizational knowledge. It helps an organization to meet corporate objectives by making the best use of existing knowledge. As Andreeva and Kianto (2012) mentioned that, in order to gain sustainable position in the in the market, a company needs to focus on various aspects related to knowledge management. They are such as knowledge creation, sharing. However, most of the companies at the present day are not able to foster a culture that encourages efficient sharing of information. As Amine Chatti (2012) stated that, knowledge is not a recoverable object. Hence, in order to remain updated about the present business situation, a company needs to develop effective knowledge sharing procedure. Management of an organization needs to develop a map for knowledge repositories, so that it can be accessed by every employee of the organization (Clark 2012). Most of the organizations are not able to understand the importance of knowledge management in decision making system. There is various IT-based knowledge management strategy can be implemented in a business organization, which can help to understand customers purchasing pattern. It has been found that clumsy information system can lead to inappropriate inventory decisions and unnecessary labor cost (Whyte and Classen 2012). 2. Proposed improvement plan In order to improve knowledge management system of an organization, process re-engineering can be used. As Whyte and Classen (2012) stated that, business process engineering is the strategy, which helps to design business process and workflows within a company. It helps a company to rethink about its customer services and cut down operational costs. As Quintana et al. (2012) stated that, in order to remain constant in the competitive market most of the companies should adopt process reengineering. A company needs to focus on developing IT infrastructure, as it is an important part of process re-engineering implementation. There are some steps that a company can follow to develop business process re-engineering. They are mentioned below: Effective measurement of IT infrastructure of the company Development of IT infrastructure for effective decision making Development of effective process re-engineering strategy Aligning IT functions with process re-engineering strategy 3. Cost and benefits of the proposed changes As Quintana et al. (2012) mentioned that, in a case of a smaller organization, cost issues have a major impact while implementing process re-engineering. The majority of the organizations think restructuring model as the process of downsizing. Most of the companies think about to get rid of excess workers to cut down the cost. The major benefits of process re-engineering are that it helps a company to align IT infrastructure of a company with strategic business process (Chang et al. 2012). It provides a continuous process of incremental change that indicates the level of knowledge gain in each shift in cycle. As Whyte and Classen (2012) stated that, process re-engineering is a feedback loop that encourages constant evaluation of results and individual effort of improvement. It also provides appropriate risk handling procedure that can improve the decision making process of an organization. Reference List Amine Chatti, M. 2012. Knowledge management: a personal knowledge network perspective.J of Knowledge Management, 16(5), pp.829-844. Andreeva, T. and Kianto, A., 2012. Does knowledge management really matter? Linking knowledge management practices, competitiveness and economic performance.Journal of Knowledge Management,16(4), pp.617-636. Chang, R., Spahlinger, D. and Kim, C. 2012. Re-Engineering the Post-Discharge Appointment Process for General Medicine Patients.The Patient: Patient-Centered Outcomes Research, 5(1), pp.27-32. Clark, L. 2012. Knowledge Management Impact Challenge case story overview.Knowledge Management for Development Journal, 8(1), pp.13-29. Dahalin, Z. and Yusof, S. 2012. Using Business Process Re-engineering to Increase Process Efficiency of E-Catalogue Distribution System.IBIMABR, pp.1-8. Durst, S. and Runar Edvardsson, I. 2012. Knowledge management in SMEs: a literature review.J of Knowledge Management, 16(6), pp.879-903. Fred, A. 2013.Knowledge discovery, knowledge engineering and knowledge management. Berlin: Springer. Fuller, S., 2012.Knowledge management foundations. Routledge. Groff, T. and Jones, T., 2012.Introduction to knowledge management. Routledge. Groznik, A. and Maslaric, M. 2012. A process approach to distribution channel reà ¢Ã¢â€š ¬Ã‚ engineering.Journal of Ent Info Management, 25(2), pp.123-135. Kamhawi, E. 2012. Knowledge management fishbone: a standard framework of organizational enablers.J of Knowledge Management, 16(5), pp.808-828. Peet, M. 2012. Leadership transitions, tacit knowledge sharing and organizational generativity.J of Knowledge Management, 16(1), pp.45-60. Quintana, V., Rivest, L., Pellerin, R. and Kheddouci, F. 2012. Re-engineering the Engineering Change Management process for a drawing-less environment.Computers in Industry, 63(1), pp.79-90. Rao, M., 2012.Knowledge management tools and techniques. Routledge. Richards, D. and Kang, B. 2012.Knowledge management and acquisition for intelligent systems. Berlin: Springer. Schiuma, G. 2012. Managing knowledge for business performance improvement.J of Knowledge Management, 16(4), pp.515-522. Teije, A. 2012.Knowledge engineering and knowledge management. Berlin: Springer.